Shipping & Delivery Policy

Delivery Coverage

We deliver to the available service areas shown on our website or during checkout. Delivery availability may depend on the customer address and store operating hours.

Delivery Time

Orders are prepared and delivered as soon as possible during working hours. Estimated delivery time may vary depending on order volume, product availability, weather, traffic, and delivery location.

Delivery Fees

Delivery fees, if applicable, are shown before order confirmation. The customer should review the total order amount, delivery fee, and payment method before placing the order.

Address and Contact Details

Customers are responsible for providing a correct delivery address and reachable phone number. If the address or phone number is incorrect, delivery may be delayed or cancelled.

Product Availability

All orders are subject to product availability. If an item is unavailable, we may contact the customer to suggest a replacement, remove the item, or update the order total before delivery where applicable.

Receiving the Order

The customer should check the order upon receipt. If there is a wrong, missing, damaged, expired, unsafe, or mismatched item, the customer should report the issue within 24 hours of delivery or order receipt.

Fresh and Perishable Products

Fresh or perishable products should be checked at delivery. They cannot be returned after delivery unless they are wrong, damaged, expired, unsafe, or do not match the order.

Failed Delivery

If the customer cannot be reached or the delivery address is incorrect, the order may be delayed or cancelled. Additional delivery cost may apply where legally allowed and where appropriate.

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