You can permanently delete your account from the Jannah Market website, outside the mobile app.
Delete your account
- Sign in to your customer account.
- Open My Orders and find Account settings at the bottom of the page.
- Select Delete Account, enter your password, and confirm the permanent deletion.
What is removed
Your account name, email, phone number, saved delivery address, password access, active sessions, private promotion assignments, and identifying search-log links are removed or anonymized.
What may be retained
Order, item, delivery, payment, refund, gateway, fraud-prevention, and related transaction records may be retained where needed for accounting, legal obligations, security, or dispute handling. They remain linked only to the old deleted account record and are never transferred to a new account.
If you cannot sign in
Email us from the address associated with the account and ask for account deletion. Never send your password.