This Privacy Policy explains how [STORE_NAME] collects, uses, and protects customer information.
Information we collect
We may collect account and contact details, delivery address and optional precise delivery location, order and support details, payment and gateway reference data, search queries, IP address, and user-agent information where needed to operate the service.
Payments and card information
We do not store full card numbers, CVV, or sensitive banking/card credentials. Paymob processes online payments. We retain limited transaction and gateway data needed for support, accounting, security, and fraud prevention.
Cookies and local storage
Browser storage supports language, cart, customer login, promotion, and safe checkout/payment recovery state. We do not store passwords, full card numbers, or CVV there.
How we use information
We use data to create and manage orders, deliver products, process payments through Paymob, provide customer support, handle refunds/returns, prevent fraud, meet legal/accounting requirements, and improve the service.
Who we share information with
We may share only necessary information with Paymob/payment processors, delivery staff or partners as needed for delivery, hosting/service providers as needed to operate the service, and authorities if legally required.
Customer rights
You may contact us to access, correct, or request deletion of your personal data where legally possible.
Account deletion and retained records
When you delete your account, we remove or anonymize your live account profile and revoke access. We may retain order, delivery, payment, refund, fraud-prevention, and related transaction records where required for legal, accounting, security, or dispute purposes.
Security
We use HTTPS, restricted admin access, secure payment processing through Paymob, and reasonable technical protection. No online service can be guaranteed completely secure.
Contact
For privacy questions, contact us at [CONTACT_EMAIL], [CONTACT_PHONE], or WhatsApp [WHATSAPP_NUMBER].