This Privacy Policy explains how [STORE_NAME] collects, uses, and protects customer information.
Information we collect
We may collect your name, phone number, email address if provided, delivery address, order details, payment status and Paymob transaction reference, customer support messages, and basic technical information needed for website/app operation.
Payments and card information
We do not store full card numbers, CVV, or sensitive banking/card credentials. Online card and wallet payments are processed securely through Paymob. We only receive payment status, confirmation, and transaction reference data from Paymob.
Cookies and local storage
Cookies or local storage may be used only for essential functionality such as cart, login/session, language preference, and improving user experience. We do not store personal or sensitive data in cookies.
How we use information
We use data to create and manage orders, deliver products, process payments through Paymob, provide customer support, handle refunds/returns, prevent fraud, meet legal/accounting requirements, and improve the service.
Who we share information with
We may share only necessary information with Paymob/payment processors, delivery staff or partners as needed for delivery, hosting/service providers as needed to operate the service, and authorities if legally required.
Customer rights
You may contact us to access, correct, or request deletion of your personal data where legally possible.
Security
We use HTTPS, restricted admin access, secure payment processing through Paymob, and reasonable technical protection. No online service can be guaranteed completely secure.
Contact
For privacy questions, contact us at [CONTACT_EMAIL], [CONTACT_PHONE], or WhatsApp [WHATSAPP_NUMBER].